At Texas State Movers we pride ourselves on customer satisfaction and we are aware that moving home can not only be a stressful time, but with all the choices you have it can be quite confusing to know what to ask and how to prepare your home when it comes to moving day. We are easily contacted through different mediums if you would like to check our Contact Us page, if you have any questions and would like some reassurance, however below is a list of the frequently asked questions which we hope will be helpful!
How is my move priced?
When you contact us you will be talking to an experienced mover who has been in the business for over 35 years, we DO NOT use call centers or extra employees for this role. They will ask you a series of questions over the phone such as:
- How many square feet is your home?
- Where are you located and where is your final destination?
- Will the move be a first story to first story or are their stairs/elevators?
- Do you require packing?
- Are there any large specialty items that need moving, i.e a piano, pool table or gun safe?
- Where are you currently located and where are you moving? Will there be any additional stops, such as storage?
With this information we can then give you an hourly quote depending on the size of the team needed. If yours is an extensive move, we will offer to come to your home to give you an estimate for a total price. This way you can be assured that your move will be priced fairly.
Are you licensed?
Yes we are fully licensed by the state of Texas. Our TxDMV No. is: 008651115C and US DOT no is: 2302975
Are my goods insured?
All goods are insured for $0.60 per pound provided by the standard coverage that is required by the Texas Department of Motor Vehicles. We always take the utmost care in handling your items but would advise you purchase extra insurance for any items of significant importance to you.
Do we need to disassemble furniture?
This is entirely up to you, we offer the service of taking apart any large items and reassembling them at your new location, when necessary. This will be included in the time needed to complete your move, or factored in when given a flat rate bid.
Do you provide boxes/packing equipment?
We offer a wide variety of boxes for purchase from us if you are packing yourselves. If you are acquiring our packing services we will provide all the materials needed to pack all items from kitchenware to furniture. This will be factored in to the cost we quote you.
What will you actually pack?
We will pack absolutely everything you want us to pack, you can leave your home exactly as it is and we will come in and pack all items that we see unless told otherwise! Again this will be priced up when quoting your move.
Do we need to remove items from drawers/hanging clothes?
As long as there is nothing breakable or fragile you can leave all items in drawers and we will blanket and wrap each furniture item so nothing can fall out. If you have not asked for us to pack for you then you need to remove all hanging clothes from the closets, we have wardrobe boxes available for purchase that will make packing your closet easier and time efficient.
How do we pay you?
We accept cash, check or credit card payments.
Are we required to tip the workers?
It is not a requirement to tip your movers, however tips are appreciated if you are satisfied with the level of service that the team has provided.